Vehicle recovery, day or night

If your vehicle has stopped and it is not going to restart, we will come and get it. Mechanical failure, gearbox, clutch, overheating, a vehicle that will not select drive — it goes on the deck and it goes where you need it.

Tell us where you are, what you are driving and whether the vehicle rolls and steers. That is usually all we need to send the right truck.

Recovering an accident-damaged vehicle is a different job from towing a car that has simply stopped. Wheels may not turn, the steering may be gone, and the scene itself may still be live with the emergency services.

We handle accident-damaged vehicles as a speciality, including recoveries at night and at the roadside. If the police or highways officers are already with you, follow their instructions first — then call us and we will work around them.

Vehicles end up in places a normal tow truck cannot reach: a verge, a field entrance, a soft driveway, a car park with a height barrier. Off-road recovery is one of our named specialities — tell us what the ground is like and how far off the road the vehicle sits.

Four things, and it takes about a minute:

• Where you are — a road name, a junction number, or a what3words or map pin if you are somewhere without an address.
• What the vehicle is — make, model, and roughly how heavy.
• Whether it rolls, steers and brakes, and whether it is in gear or park.
• Where it needs to go — a garage, your home, a bodyshop, an auction, a storage yard.